Service Department
 
Training is at the core of our service

Our service and installation technicians are the best in the business.  Our technicians are NATE certified and each technician is required to attend yearly training in order to keep their skills and knowledge up to date.  Their abilities, in conjunction with our flat rate pricing for a predetermined price, ensures you will get top notch service at all times.
 

Wilson Brothers 32-Point Plus Service Checklist

Our 32-Point Plus Service Checklist ensures that you get the best tune-up, clean-out, and safety inspection.  It also means that our technicians will spend more time in your home than other companies -–sometimes twice as long – but the job will be done right.  We pay attention to the details … and when we are done, we clean up after ourselves so that you will hardly know that we’ve been there!  Our high standards are designed to keep your equipment functioning at peak performance at all times!

To view our 32-Point Plus Service Checklist - CLICK HERE.

Our Preferred Customer Agreement

Wilson Brothers offers an array of service agreements to our clients, including Preferred Customer status which features:

     1)  One complete 32-point tune-up, clean-out, and safety inspection on your heating
          or air conditioning system (featuring our three month “No Plug Guarantee”)

     2)  15% Discount on future repairs

     3)  No overtime charges on Emergency Repairs

     4)  Priority Service moving your call request to the top of the list

Emergency 24/7 Service

Emergencies happen!  The Wilson Brothers team guarantees a qualified service technician on call 24 hours a day, 7 days a week, including holidays!

Exclusive Warranties: 20-Year Installation Warranty

Our Exclusive 20-Year Installation Warranty includes the following products when installed by Wilson Brothers HVAC.  It warranties for a full 20 years against defects in materials or workmanship from the date equipment is placed into operation.

• All ductwork
• All ductwork insulation
• All sheet metal straps, clamps, fasteners, hangers, locks and drives
• All condensate drain piping, hangers and fittings
• All high voltage electrical wiring, conduit, fittings, straps, clamps, and terminal connectors
• All low voltage electrical wiring, wire nuts, straps, ties, and connectors
• All gas piping we install is guaranteed to be leak free (Warranty does not include the cost to gain access to underground or other inaccessible piping)
• All equipment pads, stands, jacks, and vibration elimination devices

These warranties do not supersede the manufacturer’s warranty.

10-Year Parts and Labor Warranty
Wilson Brothers HVAC warranties all parts and labor for ten years on all new American Standard heating and cooling systems installed by our Certified Service Technicians.

1-Year Service Parts Warranty
Wilson Brothers HVAC warranties service parts that we install for one full year (better than the 30-day warranty from the manufacturer). 

How can we do it?
Wilson Brothers HVAC makes these one-of-a-kind offers to our clients because we believe in the quality of our products and the excellence of our certified technicians who install them.  It’s just one more reason our customer satisfaction rate is so high!

Flat Rate Pricing

Wilson Brothers HVAC, Inc. is a Flat Rate Company.  Simply put, flat rate pricing provides a repair for a predetermined price, based on a national average of the cost of the part and the labor to complete the repair.  The technician will advise you of the cost that is printed in his Flat Rate Price book BEFORE any repairs are made.  No matter how long the repair takes, your price remains the same.